How Davies Group brought structure and visibility to US hiring with Pinpoint
After Pinpoint was implemented in the UK at Davies Group, Liz Mellor, Talent Acquisition Lead for North America, led the rollout across North America.
The team now uses Pinpoint to support hiring across a wide range of roles, from high-volume operational positions to confidential executive searches. With Pinpoint, Liz and her team improved visibility through automated reporting, strengthened recruiter accountability, and kept all candidate communication in one place. Pinpoint also integrates with ADP, Davies Group’s HR system, creating a clear handoff from hiring into onboarding and payroll.
Key results:
- Reduced risk of candidates stalling in the process
- Improved visibility into hiring activity for TA leaders and stakeholders
- 3,500 full-time employees in North America, plus ~2,000 independent contractors
I just love that I can manage everything and every role in one place without having to jump between systems.
About Davies Group
Davies Group is a third-party administrator supporting major insurance carriers with claims, risk, and audit services. In North America, the business employs around 3,500 full-time staff and also works with roughly 2,000 independent contractors. Liz Mellor leads all Talent Acquisition for North America, overseeing recruiting across claims, risk, automation, IT, finance, and executive hiring.
Giving TA leaders visibility and control across hiring activity
The challenge
Leading Talent Acquisition for North America means balancing visibility, accountability, and candidate experience across a wide range of roles. Liz needed a clear way to understand what was happening across open roles and pipelines, without relying on manual trackers or constant follow-ups. Just as importantly, she wanted to ensure candidates didn’t sit untouched in the process due to delays outside of recruiting’s control.
The solution
Using Pinpoint’s Reporting feature, Liz built a set of automated reports sent to the business throughout the week that cover requisition status, open roles, and recent hires.
Liz also used the Pinpoint Scorecards feature to focus in on how quickly candidates move through each stage, giving clear insight into pipeline progress and helping the team act faster when bottlenecks appeared
Results
- Improved visibility into hiring activity for TA leaders and stakeholders
- Clearer accountability around candidate progression
- Reduced risk of candidates stalling in the process
I have nine or ten reports that are automatically sent to the business, which gives me clear visibility into what’s happening across roles and pipelines.
Supporting multiple hiring streams in one ATS
The challenge
The North America team hires across very different roles and seniority levels, from high-volume operational positions to confidential executive searches. Managing these different hiring motions typically requires separate tools or workarounds, making it harder to stay consistent and efficient.
The solution
Pinpoint enables the team to support multiple hiring approaches within one system. Recruiters use built-in email, text, and interview templates to manage day-to-day hiring and create a more consistent experience for candidates and hiring managers.
For executive roles, Liz uses Pinpoint’s confidential features to run discreet searches and share direct application links, while recruiters can easily use the LinkedIn Recruiter integration to promote roles.
Results
- One platform supporting both high-volume and confidential hiring
- Consistent candidate and hiring manager experience
- Less context switching between tools and systems
Creating a clean handoff from hiring into HR with ADP
The challenge
Once a candidate accepted an offer, the US team needed a clear and reliable way to hand off from recruiting to HR and payroll. Without a defined transition point, downstream teams risked relying on manual trackers or missing key information.
The solution
Pinpoint acts as the system of record for hiring until a candidate clears background checks. From there, the Pinpoint integration with ADP allows recruiters to pass the hire into Davies Group’s HR system, where HR takes over onboarding, payroll, and benefits. A daily new-hire report gives HR and payroll clear visibility into who has joined.
Results
- Clear ownership split between TA and HR
- Reduced reliance on manual tracking during handoff
- Smoother transition from candidate to employee with Pinpoint’s integration with ADP.
Once a candidate clears background, we hand off from Pinpoint into ADP, and HR takes it from there, which makes the transition really straightforward.
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