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Cookie Policy

Pinpoint Cookie Policy

Updated: 25th April 2020

1.

What are cookies?

Cookies are standard features of many websites, including this one. Cookies are tiny files that are downloaded to your computer and store small amounts of data about your visit to a site. This page describes what information they gather, how we use them and why we sometimes need to store these cookies. For more general information on cookies, please click here.

2.

How we use cookies.

We use cookies for a variety of reasons. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site.

3.

Disabling cookies.

You can prevent the use of cookies by adjusting the settings on your browser (refer to your browser’s ‘help’ section for more information on how to do this) or by changing your preferences here. Please note that disabling some cookies may affect the functionality of Pinpoint (as well as the majority of other websites that you visit).

4.

The cookies we set.

We use cookies when you login – this allows us to keep you logged in for a set period of time rather than requiring you to enter your username and password every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

5.

Third party cookies.

In several special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter whilst using Pinpoint.

Google Universal Analytics

Analytical
Expiration – 1 year

Set by Google Universal Analytics, the cookies are used to calculate visitor sessions and on-site behaviour data for analytics reports.

Google AdWords

Marketing
Expiration – 2 years

Google AdWords cookies enable behavioral advertising and analytics via the AdWords platform.

Intercom

Website Functionality
Expiration – 1 year

Intercom provides live chat functionality to our website, these cookies remember the user so that that may continue their conversation between different pages and site visits.

LinkedIn

Marketing
Expiration – 2 years

Linkedin cookies and tracking pixels enable behavioral advertising and analytics by LinkedIn.

Twitter

Marketing
Expiration – 2 years

Twitter cookies and tracking pixels enable behavioral advertising and analytics by Twitter

Facebook

Marketing
Expiration – 2 years

Facebook cookies and tracking pixels enable behavioral advertising and analytics by Facebook.

HubSpot

Analytics and Marketing
Expiration – 13 months

Set by HubSpot, the cookies are used to calculate visitor sessions and on-site behaviour data for analytics reports. They are also used to enable a more personalized experience including pre-filling information on forms, and enabling the live chat experience for visitors that aren’t logged into the Pinpoint platform.

Bing Ads

Marketing
Expiration – 1 year

Used to enable behavioral advertising and analytics via the Bing Ads platform.

Hotjar

Analytics
Expiration – 1 year

Used to calculate visitor sessions and on-site behaviour data for analytics and behavioral reports.

6.

Contact information.

We welcome your feedback or any questions on our cookie policy. Please contact us via email at support@pinpointhq.com, or contact us at our address:

Pinpoint
One Waverley Place
Union Street
St Helier
Jersey, JE1 2PP