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Customer success

More than just software.

Improve your recruiting with unlimited access to our team of hiring experts, whose only job is to help you attract, hire, and onboard the best talent.

Pinpoint Customer Success Team
Pinpoint Customer Success Team


Reach your most important goals faster.

No hidden fees. No surprises.

Implementation comes as standard, our commitment is anything but. We always invest as much time as you need. Together, we solve your unique set of challenges.

Customer Success Implementation


Scope your project, set a go-live date, and assemble the resources you'll need.


We'll collaborate with your team to set everything up for your future users and candidates.

Go Live

Train your internal users, start accepting applications, and receive unlimited help from our team.

You can get as much or as little help as you like. But most implementation plans include:

  • Building your careers site (or integrating with your existing one)
  • Clarifying your employee value proposition
  • Developing compelling job descriptions
  • Making Pinpoint work well for your team
  • Importing historic data
  • Integrating with your other recruitment and HR tools
  • Setting up recruitment advertising campaigns
  • Setting up reporting
  • Training for you and your team
The team at Pinpoint have been great. They have been quick to deal with any questions and have ensured we have had a smooth implementation. They are keen to listen to any ideas and care about providing our team with a great service.
Jersey Electricity Logo
Claire Perchard
HR Business Partner, Jersey Electricity


Help when you need it.

Access our support team however you like, whenever you want, as many times as you need, for as long as it takes. Unlimited means unlimited.

Pinpoint Support

Phone support

Speak to an expert whenever you need with unlimited access to phone support.

Call us

Live chat support

Get help from a human, whenever you need it, right inside Pinpoint.

Email support

Prefer to send an email? We’re available any time. It’s

Email us

Current response time

Less than 2 minutes

Guided learning

Empower your team to get up to speed in their own time with guided tours and comprehensive how-to guides.

Unlimited training

Whether it’s a refresher for an existing team member or full training for a new team member, you get unlimited access to our team for additional training whenever you need it.

Free resources

Whether you’re a customer or not, we love to help organizations solve their recruitment challenges. We have a library of helpful articles, guides, and templates, available in our resources library for you to access at any time.

Amanda Harrison CGT
I use the live chat, and there’s no waiting on it. It’s a great experience and we really love talking to you.
Amanda Harrison
HR Generalist & Recruiter, CGT


Get the most from your investment.

Most software providers get you up and running, then leave you to it. We prefer to stay involved.

Over time your priorities shift, the candidate market changes, and you learn more about what works best for your team.


We take a proactive approach to helping all our customers. We make sure to check in regularly and provide insights that’ll make it easier to reach your recruitment goals.

  • Insights from your data
  • A sounding board for your ideas
  • Help with specific projects (for example, developing an employee value proposition)
  • Help with a specific campaign (for example, recruiting a specific role in a specific location)
  • Advice about broader HR and HR technology projects
Laura Belo - Head of Talent Acquisition
The support and guidance that Pinpoint has provided us has been first class.
Laura Belo
Head of Talent Acquisition, JT Group

Want to see Pinpoint in action?

We'd love to show you around. Watch our on-demand demo video today.