Implementation, Success, and Support

Implementation done right, support that sticks with you

Expert-led implementation, training that fits your team, and fast support from real people—right from day one.

Expert-led implementation

We don’t hand you a finished setup and hope it fits. We build it with you—so it actually does.

You’ll configure Pinpoint alongside our implementation team, learning the system as you go and shaping it around the way your organization really hires. We’ll guide you through best practices, flag what others in your position have done, and jump in whenever you need help. That way, you’re not stuck with a black box you don’t fully understand. You’re in control—from day one.

Without the headaches

Secure data migration from legacy systems
Integration with your existing tools
Drag and drop configuration

Dedicated Implementation Manager
Clear project plan, no guesswork
Minimal reliance on IT

From an IT team perspective, implementation is refreshingly light-touch.

We support your TA or HRIS team with system setup, integrations, and data migration with minimal lift from your team—often all we need is for someone to toggle permissions or approve an integration.

We meet enterprise-grade security standards, work with your existing infrastructure, and provide clear documentation throughout. If anything gets complex, our implementation specialists are ready to jump in. We make it easy to get up and running, without adding to your ticket backlog.

Illustration of editing a process within Pinpoint's employee onboarding software

I like structure, and the implementation was really structured. During implementation, when you don’t know a completely new system yet, that’s a really good experience.

Samy Hamza

HRIS Technical Lead, Kempinski Hotels

When you're ready to go live, we don’t just flick the switch and wish you luck

We make sure your team is confident and set up to succeed.

That includes tailored training sessions built around your workflows, plus recorded materials your team can revisit anytime.

Then we move into a period of hypercare—so if anything feels off or needs tweaking, we’re right there with you.

It’s a hands-on phase where you get fast answers, real-time support, and the reassurance that everything’s working exactly the way it should.

A Customer Success Manager who knows your name (and your goals)

Your named CSM is with you for the long haul—not just a smiling face on go-live day.
We kick things off by defining success metrics together. Then we check in, challenge assumptions, and share insights to help you continuously improve outcomes.

Whether you’re expanding into new regions, rolling out a new process, or hiring at scale—we’re your partner in making it work.

Pinpoint has been so responsive every step of the way. We signed on with no hesitation and haven’t looked back.

Amanda Hecht

Corporate HR Manager, Franklin Electric

Support that’s fast, helpful, and actually human

Support shouldn’t mean waiting days for a ticket response or digging through outdated help docs. With Pinpoint, you get real answers from real product experts—right when you need them.

We offer live chat support directly in the platform, with a 2-minute average response time from someone who knows the product inside out (no bots, no scripts). Whether it’s a “how do I...?” moment or a complex workflow question, we’re here to help your team stay productive.

And if you prefer to self-serve? Our online training hub is packed with clear, practical guides, videos, and walkthroughs that your team can access anytime—ideal for onboarding new team members or refreshing knowledge as your hiring needs evolve.

Support the way you want it

2-minute average live chat response time
On-demand training materials
Knowledge base with step-by-step guides and videos

Friendly, knowledgeable humans—not ticket bots
Phone, email, and live chat support

Even compared to normal consumer businesses, the chat function in it is one of the best I've ever come across in terms of I actually get a person every single time within a minute.

Niamh O’Brien

Director, ES Talent Management

Connect Pinpoint to the tools you already use

Whether you’re syncing calendars, pushing data to your HRIS, or integrating with your assessment tools, Pinpoint makes it easy. Our platform is built to connect—securely, reliably, and without burdening your IT team.

• Pre-built integrations with hundreds of tools

• Open API for advanced or custom setups

• Enterprise-grade security and access controls

• Technical support through implementation and beyond

Integrations