Applicant tracking system for hospitality teams

A hospitality ATS built for fast hiring across every site and season

Whether you run hotels, restaurants, bars, or leisure venues, Pinpoint keeps every hiring stream organized in one place. From single sites to multi-brand hospitality groups, it's the recruiting software built for the complexity of hiring across locations, shifts, and seasons.

Pinpoint hospitality applicant tracking system showing talent pipelines for hotel, restaurant, and front-of-house roles
The ATS trusted by hospitality and leisure hiring teams

Hospitality recruitment software for every type of hiring

Hospitality teams hire year-round, with seasonal peaks adding pressure across different locations and roles. Your hospitality recruitment software should make that workload easier for the people managing it day to day.

Pinpoint gives site managers a simple way to review candidates and keep things moving, while candidates can apply easily from their phones. Central teams can stay connected to hiring across every location and keep processes consistent across the group.

With everything in one place, local managers can focus on filling roles, while central teams have the visibility they need across the wider organization.

How to choose the best ATS for hospitality hiring

Choosing the best ATS for hospitality starts with how your teams hire. Look for mobile-friendly applications that are quick to complete, permissions that let managers handle hiring at their location, and talent pools that make it easier to reconnect with previous candidates when new roles open.
Fill roles before candidates go elsewhere
Keep applications moving quickly and reduce delays between stages, so candidates don’t drop out or accept other offers while waiting.
Seasonal hiring without rebuilding your process
Run high-volume seasonal campaigns with templated roles, workflows, and communications, then scale everything back cleanly when peak season ends.
Keep candidates warm before roles open
Previous applicants, seasonal staff, and near-hires stay in your pipeline, so you have people to contact before a role is even live.
Hiring managers who can move independently
GMs and site managers review candidates, schedule interviews, and keep roles moving from any device, without waiting on HR at every step.
Site-level autonomy with group-wide visibility
Each location manages its own hiring while central teams maintain visibility across sites, roles, and hiring progress.
A candidate experience that reflects your brand
A smooth, mobile-friendly process with quick responses gives candidates a strong first impression before they even start.
“Having everything within one flow hosted by Pinpoint, the career site, into the application, and how we manage the application internally, all in one platform, has made everything much smoother.”
Michael Easton
Head of Employee Value Proposition, citizenM

Built for fast-moving hospitality hiring

Hotels, restaurants, pubs, bars, and resorts each have their own hiring needs. Pinpoint lets teams manage hiring at a local level while giving central teams visibility across the wider organization.

Mobile-first applications

Pinpoint's application forms are fully mobile-optimized and configurable, so candidates can apply in minutes from their phone with no login required. Add QR codes to in-venue job ads, event stands, or social posts, and every application flows into a single pipeline.

Pinpoint mobile application form for a hospitality waiting-staff role, with a QR code to apply from a phone

Seasonal talent pools

Surface candidates from your talent pool each time a new role opens up. Tag previous seasonal workers, event staff, and strong applicants who were not hired yet, then reach out with targeted messages when the next peak approaches.

Pinpoint talent pools showing a candidate list and a new seasonal Summer FOH talent pool being created

Workflow automation

Pinpoint automates the repetitive tasks that eat into your team's time: screening candidates with knockout questions, scheduling interviews based on live calendar availability, sending follow-up messages, and progressing or rejecting applicants at volume.

Pinpoint hiring workflow builder for a restaurant manager role with applied, interview, trial shift, and offer stages

Employee referrals

Pinpoint's employee referral tools make it easy for your existing team to refer candidates and easy for HR to track, manage, and reward those referrals.

Pinpoint employee referral tools showing available hospitality referral roles with rewards and a personal referral link

Everything hospitality teams need in one ATS

Fast-track offer workflows
Seasonal campaign activation and management
High-volume application handling
Right-to-work verification via Certn
Group and property-level access controls
Front-of-house and back-of-house pipeline separation
Returner and alumni talent pools
Brand-consistent careers site by location
Mobile-optimized application experience
Interview scheduling and coordination
Offer management and approvals
Reporting by site, role type, and source of hire
Indeed, Caterer, and hospitality board integrations
Anonymous screening options
Chef and specialist culinary role sourcing support
GDPR-compliant candidate records
Hospitality

65%

reduction in time to hire

Streamlined

casting day coordination

Increased

candidate communication

“With these new tools, we’ve set a good foundation to scale our hiring while maintaining our culture and delivering a really great candidate and employee experience.”
Michael Easton
Head of Employee Value Proposition, citizenM
Hospitality

35 countries.

30 days. One global ATS.

750 applications

per day across the portfolio

500+

jobs posted across all locations

“Our hiring managers were really excited to have something central and very easy to use that covers all their needs.”
Samy Hamza
HRIS Technical Lead, Kempinski Hotels
Hospitality

Far less

time spent on recruitment admin

Seamless

mobile applications and automated scheduling

Clear reporting

On time to hire and bottlenecks

“Now that we have a system that's working effectively, we're free to imagine how we can improve our processes even further.”
Georgina McLeod-Morgan
Head of Resourcing, Butlin's

Trusted by global hospitality teams

Award winning and highly rated
Secure and compliant by design
One system for every hospitality hire
Book a demo, and we'll show you how Pinpoint helps you fill roles quickly while keeping processes consistent across your sites and teams.
G2
4.8
Capterra
4.8
SSR
4.8

Hospitality hiring FAQs

Yes. Pinpoint is built for organizations that hire across multiple locations, with different teams and different role types at each one. Whether you operate hotels, restaurants, or both, you can configure site-level access, group-level reporting, and role-specific workflows all inside the same platform.

Most teams are live within a few weeks. We configure your workflows, site access controls, and job board connections before your first role goes live. If you have seasonal hiring starting soon, we can prioritize getting your campaign templates ready first.

Yes. You can run separate pipelines with different stages, application questions, and processes for front-of-house, kitchen, management, and seasonal roles simultaneously. Each has its own workflow, and all of them are visible from the same dashboard.

Pinpoint lets each location manage its own candidates within the process set by your central team. Site-level permissions give managers the access they need, while head office can see hiring activity and reporting across the group.

Look for an ATS that makes applying easy from a phone and helps managers respond quickly. Candidates shouldn’t need to create an account to apply, and automated communication can keep them updated while your team moves them through the hiring process.

Yes. Pinpoint lets you create different hiring workflows for different roles, so your team can manage front-of-house, kitchen, and specialist hiring in the way that works for each position.

Pinpoint removes the bottlenecks that slow hospitality hiring down. Hiring managers are notified immediately when a candidate is ready to review. Offer letters are generated inside the platform. Automated candidate communications keep applicants informed without anyone having to send manual emails. The whole process moves faster without adding work for your team.

Yes. Pinpoint handles both simultaneously. A Christmas seasonal campaign runs at volume with its own stages and bulk communication tools, while a general manager search runs a shorter, more considered process. Both are active at the same time without interfering with each other.

Yes. Pinpoint integrates with Certn for right-to-work verification for UK and international candidates. The check is triggered from the candidate record at the offer stage and the result is linked back automatically, so there's no need to manage it in a separate system.

Yes. Pinpoint's access controls let you decide exactly what each user can do. Site managers can post roles, review applications, and progress candidates within the parameters your central team sets. Central HR keeps visibility and oversight without being a bottleneck for every individual hire.

Yes. Pinpoint's talent pools let you tag former seasonal workers, reliable returners, and strong candidates who didn't get a role last time. When the next peak approaches, you can reach out to people who already know your business before you go back to advertising.

Yes. Pinpoint's application process is mobile-optimized, so candidates can apply quickly and easily from any device. In a sector where many candidates are browsing jobs on their phones between shifts, a slow or desktop-only application process loses people before they start.

Yes. Pinpoint includes a fully customizable careers site where you can feature your culture, values, and team stories. You can create location-specific pages for individual properties, giving each one its own presence while maintaining a consistent group brand.