How Aspire Allergy & Sinus improved complex, multi-state hiring with Pinpoint
Healthcare
Centralized
hiring across multiple states
Faster,
more consistent hiring for a one-person team
Fewer
interview no-shows for high-volume roles
Executive summary
Aspire Allergy & Sinus modernized its hiring by replacing a limited, all-in-one HR system with Pinpoint's dedicated ATS. As a one-person TA team supporting a complex, multi-stream hiring function across clinics in several states, the organization's Talent Acquisition Partner, Taylor Griesbach, needed a platform that could automate repetitive work, centralize communication, and help busy hiring managers stay aligned. With Pinpoint, Aspire has reduced interview no-shows, improved consistency, streamlined evaluations, and built a scalable hiring process that supports continued expansion across multiple locations.
Industry
Healthcare
About Aspire Allergy & Sinus
Aspire Allergy & Sinus is a multi-clinic healthcare organization that specializes in allergy and ENT care. Patients receive allergy testing, personalized treatment plans, and in-office procedures in a single location, supported by a centralized headquarters team that manages operations across a growing network of clinics. With steady annual expansion and ongoing hiring needs for medical assistants, billing staff, and clinical providers across several states, Aspire depends on a recruitment process that's reliable, consistent, and able to scale with demand.
Why Pinpoint?
Aspire initially managed hiring through its HRIS, although the system didn't provide the automation, structure, or collaboration tools needed for high-volume, multi-role recruitment spread across multiple states and clinic locations. As the organization continued to grow, these limitations made the process difficult to manage, especially for a single TA partner responsible for multiple hiring streams. Pinpoint offered a modern, flexible ATS that could centralize all recruitment activity, automate key steps, and support a consistent experience for both candidates and hiring managers across Aspire's entire footprint.
“I don't see us outgrowing Pinpoint. The team's commitment to customer feedback and continuous product improvement makes them a partner we're excited to build with long term.”
Taylor Griesbach
Talent Acquisition Partner
Use Case
1
Coordinating multi-stream hiring across multiple states with one centralized system
The challenge
Aspire's clinics operate across several states, and each location hires for a wide mix of roles. Some positions are high-volume and evergreen, like medical assistants and billing staff, while others require specialist clinical skills, including nurse practitioners, physician assistants, and physicians. All hiring was managed by the TA Partner, Taylor Griesbach, who worked with managers who varied widely in their hiring frequency. Some were in the system every week, while others returned only once or twice a year. Without a dedicated ATS, maintaining consistent processes across locations and hiring streams was difficult, and communication often fragmented.
The solution
Pinpoint brought every clinic, role type, and hiring manager into one centralized workflow. Taylor built clear guidelines and repeatable steps that help managers understand what to do, no matter their location or how often they hire. The scorecards feature also made it easier to standardize interviews for roles that are recruited regularly, while shared visibility helped everyone follow progress without separate messages or long email threads. Centralizing all candidate activity in one place has enabled Aspire to manage multi-stream hiring with far more clarity and consistency.
Centralized
hiring across all states and locations
Repeatable
workflows for every hiring manager
Greater consistency
across all hiring streams
Keeping everything in Pinpoint means we're all on the same page without needing side communication. It's made the entire process easier and more consistent.
Taylor Griesbach
Talent Acquisition Partner
Use Case
2
Cutting interview no-shows and reducing admin with automation
The challenge
Evergreen roles for medical assistants require frequent scheduling, and interview no-shows were common. Without automation, Taylor had to manually send reminders, assessments, and follow-ups, which wasn't feasible for a single TA partner. Missed interviews created delays for clinic teams and slowed the entire hiring process.
The solution
Pinpoint's automations now handle those critical, repetitive steps. Interview reminders, assessment invitations, candidate tagging, and self-scheduling links are all triggered automatically. The interview reminders, in particular, made a clear impact on reducing no-shows. When the reminders briefly stopped working, the sudden increase in missed interviews showed how much consistency they'd added to the process.
Fewer
interview no-shows
Faster
application-to-interview progression
Less
manual admin for TA and managers
The interview reminders have been a lifesaver. When they stopped briefly, the no-shows increased right away, which showed how important that automation is.
Taylor Griesbach
Talent Acquisition Partner
Use Case
3
Improving candidate experience with cell-friendly communication
The challenge
Many of Aspire's candidates, especially medical assistants, rely on their phones rather than email, so messages in the hiring process were occasionally missed, and conversations sometimes lost momentum. Taylor needed a simple way to see whether candidates had actually received or opened important updates. Without a communication layer built for this kind of volume and speed, it was hard to keep candidates engaged throughout the process.
The solution
Pinpoint's built-in email and text messaging lets Taylor reach candidates on the channels they prefer, and message delivery indicators make each interaction easier to track. The messaging tool shows whether messages were delivered, received, or opened, helping Taylor know when to follow up and keep communication moving at the right pace.
Higher
engagement via text and email
More
manager visibility at every stage
Fair
and consistent evaluations
I love being able to text from Pinpoint because many of our candidates prefer it. The delivery receipts and history tab give me total visibility into the process.
Taylor Griesbach
Talent Acquisition Partner
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