How Kempinski Hotels launched a new ATS in less than 30 days
Hospitality
35 countries.
30 days. One global ATS.
750 applications
per day across the portfolio
500+
jobs posted across all locations
Executive summary
Kempinski Hotels is a symbol of luxury hospitality spanning over 80 hotels across 35 countries with more than 10,000 employees. When HRIS Technical Lead Samy Hamza and Global HRIS Coordinator Daniel Dos Santos decided to transition from using an oversized HRIS as an ATS to a dedicated recruitment platform, they faced an ambitious timeline: 30 days to launch globally. By implementing Pinpoint with a sharp focus on critical functionality, responsive support, and flexibility, Kempinski launched a modern ATS that gave hiring managers a tool they actually want to use, improved candidate communication, and increased applications across their global portfolio.
Industry
Hospitality
About Kempinski Hotels
Kempinski Hotels is a luxury hospitality brand with over 120 years of heritage and a network of more than 80 hotels across 35 countries. With 10,000+ employees, Kempinski is known for creating memorable guest experiences and maintaining the highest standards of service. The company employs a vast range of roles, from housekeeping to corporate management, and operates across diverse languages, cultures, and regional markets.
Why Pinpoint?
Kempinski's previous approach of using a large HRIS as an ATS created friction at every level. The system was not user-friendly, prompting hiring managers to work around it instead of through it. Configuration was intensely time-consuming for the corporate team, and the lack of a dedicated recruitment platform meant inconsistent employer branding, poor candidate experience, and low application rates. Samy and Daniel needed a tool built specifically for recruitment, deployed quickly, and supported by a responsive team. Pinpoint's speed and flexibility made it the only viable choice for their 30-day timeline.
Our hiring managers were really excited to have something central and very easy to use that covers all their needs.
Samy Hamza
HRIS Technical Lead, Kempinski Hotels
Use Case
1
Centralized hiring across global locations
The challenge
Kempinski's recruitment data was decentralized across regions and properties, making it impossible to measure key metrics like time to hire, application volume, or hiring opportunities at a global level. Disparate property-specific teams across borders made consistent hiring practices difficult. The push for internal mobility made centralized data even more critical, yet the old system couldn't provide it.
The solution
Pinpoint brought all hiring into a single platform across all 80+ locations. Templates and user permissions ensured consistency and control while preserving each property's freedom to adapt content into their own language. Property-specific teams now have visibility into what's happening at their location, while regional and corporate HR teams have a full view of every location they oversee. Hiring managers gained access to new features like Talent Pool and Referral functionality, giving them more control over hiring. Internal candidates now use a user-friendly portal to view and apply for vacancies, and global HR can finally track internal mobility metrics worldwide.
35 countries
on one centralized hiring system
Local
customization with global consistency
Greater
hiring manager control
Hiring managers have been especially excited about Pinpoint's Talent Pool and Referral features, which give them more control over their hiring than ever before.
Samy Hamza
HRIS Technical Lead, Kempinski Hotels
Use Case
2
Intuitive hiring manager experience
The challenge
Kempinski's old HRIS required hiring managers to navigate complex systems, leading many to work outside the platform rather than through it. Training was difficult, adoption was low, and hiring managers couldn't quickly access the information they needed. The company needed a system that hiring managers would actually want to use.
The solution
Pinpoint's intuitive interface made it immediately convenient for hiring managers to access information and take action. They loved automated interview scheduling, which auto-syncs their calendars and lets candidates self-select interview times, eliminating tedious back-and-forth coordination. The user-friendly interface meant hiring managers could adopt Pinpoint quickly without extensive training, and the centralized system gave them everything they needed in one place.
Fast, willing
manager adoption globally
Automated
scheduling, no calendar coordination
Self-selected
interview times
Kempinski's hiring managers found it convenient to have a centralized system using Pinpoint's intuitive interface.
Samy Hamza
HRIS Technical Lead, Kempinski Hotels
Use Case
3
Global reporting and visibility that was never possible before
The challenge
Without a dedicated ATS, Kempinski had no way to see recruitment performance across locations. The team couldn't measure time to hire by region, couldn't understand how many applicants came in from each property, and couldn't track internal mobility. Visibility into recruitment data was impossible.
The solution
Pinpoint's reporting tools brought global recruitment data into one place. The team now benefits from location-specific performance views, regional comparisons, time to hire visibility, and overall candidate experience metrics. Reporting is intuitive and ready to go out of the box, making it easy for hiring managers to access and understand data without extensive training. Hiring managers are currently being trained in how to use this data, an opportunity that was simply not available with the old system.
Global
and regional performance metrics
35-country
time to hire tracked and visible
Applicant
source data driving global strategy
Pinpoint's reporting is ready to go out of the box. We're very happy that it's so easy to use.
Daniel Dos Santos
Global HRIS Coordinator, Kempinski Hotels
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Love for Pinpoint
“Pinpoint has changed how we work with people. The whole process feels more connected, more efficient, and more human.”
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“Candidates have told us, 'When I saw your system, I knew right away that Twinings would be a great company to work for, because you have a great platform.'”
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“Pinpoint is an excellent recruitment and selection tool which enables effective selection of candidates.”
“The best Customer Service I have ever experienced — so quick and so friendly. The recruitment product is modern and innovative.”
“Having everything within one flow hosted by Pinpoint — the career site, the application, and how we manage it internally — has made everything very smooth.”
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“In terms of user experience and interface, the analytics modules and general design of the platform — Pinpoint is head and shoulders above iCIMS.”
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4.8
Capterra
4.8
SSR
4.8