Implementation, Success, and Support

Implementation done right, support that sticks with you

Expert-led implementation, training that fits your team, and fast support from real people, right from day one.

A team that stays with you from setup to scale

We support you through every stage, from implementation and onboarding to ongoing success. You’ll work alongside our team to get set up the right way, with clear guidance, hands-on help, and a plan you can trust. Once you’re live, that support continues. From fast answers to long-term partnership, we’re here to help your team stay confident, move quickly, and keep improving over time.

pinpoint support image

“Pinpoint has been so responsive every step of the way.
We signed on with no hesitation and haven’t looked back.”

Amanda Hecht
Corporate HR Manager, Franklin Electric

Support from day one

We support your TA or HRIS team with setup, integrations, and data migration, with very little required from your side, often just approving access or toggling permissions.

We fit into your existing infrastructure, meet enterprise-grade security standards, and provide clear documentation throughout. If anything gets complex, our implementation specialists step in to keep things moving.

Pinpoint support

Implementation follows a clear, guided structure so your team always knows what’s happening next.

We tailor the process to your workflows, helping your team get comfortable with the platform quickly and confidently.

Pinpoint support

When it’s time to go live, we make sure your team is fully prepared with tailored training sessions and recorded materials you can revisit anytime.

After launch, we stay close through a hypercare period, giving you fast answers, real-time support, and help with any tweaks so everything runs exactly as it should.

Pinpoint support

You’ll have a dedicated Customer Success Manager who works with you long term, helping define success, track progress, and improve outcomes as you grow.

Our support team is available via live chat on the platform, with a 2-minute average response time from real product experts, no bots, no scripts.

You’ll also have access to a self-serve training hub with practical guides and videos whenever you need them.

Pinpoint support

Everything you need, from implementation to ongoing support

Dedicated Implementation Manager
Clear project plan with defined milestones
Secure data migration from legacy systems
Integration with your existing tools
Minimal reliance on IT
2-minute average live chat response time
Phone, email, and live chat support
Friendly, knowledgeable humans, no bots or scripts
On-demand training materials and recorded sessions
Knowledge base with step-by-step guides and videos

“The implementation was really structured. For an implementation, when you don’t know a completely new system yet, that’s a really great experience.”

Samy Hamza
HRIS Technical Lead, Kempinski Hotels

Integrate with your favourite HR tools

Connect Pinpoint to your HRIS, calendars, job boards, assessment platforms, and communication apps. Over 100 native integrations, plus an open API for anything custom.

Or replace them entirely

With so many features built right into Pinpoint, our customers are ditching the software sprawl and saving money.

Or replace them entirely

Pinpoint brings your careers site, CRM, scheduling, onboarding, and reporting into one place. So when you're ready to simplify your stack, you can drop the point solutions and run it all from Pinpoint.

Hospitality

65%  

reduction in time to hire

Streamlined

casting day coordination

Increased

candidate communication

“With these new tools, we’ve set a good foundation to scale our hiring while maintaining our culture and delivering a really great candidate and employee experience.”
Michael Easton
Head of Employee Value Proposition, citizenM
Nonprofit

Strengthened

candidate engagement

Increased

candidate trust

Reduced

reliance on paid ads

“Pinpoint has completely changed how we work. We're more efficient, more consistent, and better equipped to give every candidate a great experience.”
Emma Bishop
Resourcing Manager, Blue Cross
Professional Services

Lower

risk of candidates stalling

Improved

visibility for TA leaders and stakeholders

3,500

employees supported in the states

“I just love that I can manage everything and every role in one place without having to jump between systems.”
Liz Mellor
Head of Talent Acquisition for North America, Davies Group
Retail

Centralized

visibility on all candidates

100+

locations supported

Strengthened

hiring manager adoption

“It’s been really lovely using Pinpoint to align things a bit more. Across the board now, all of our candidates are getting a more similar experience, and the communication they’re getting is much stronger.”
Adam Barnes
UK&I Retailer, Lush

Manage every hiring stream in one place

Support multiple roles, teams, and workflows in one platform, with the clarity and consistency your team needs.
G2
4.8
Capterra
4.8
SSR
4.8