How Grant Thornton reduced recruitment admin and delivered a professional candidate experience

Professional Services

Interview scheduling

from hours to fully automated

Full team

adoption in five weeks

Full

advertising control for People & Culture

Executive summary

Grant Thornton Limited is the Channel Islands member firm of Grant Thornton International Limited, one of the world's largest networks of independent professional services firms. The company's People & Culture team was drowning in admin-heavy recruitment processes — tracking candidates in Excel, fighting over email chains to schedule interviews, and leaning on a busy marketing function just to post job ads. By implementing Pinpoint, Grant Thornton streamlined every stage of the hiring cycle, took ownership of their recruitment advertising, and launched a branded careers site that communicates their employer brand from the very first touchpoint. Training took just over an hour, and the whole team was actively using the platform within five weeks.

Industry

Professional Services

About Grant Thornton

Grant Thornton Limited is the Channel Islands member firm of Grant Thornton International Limited, one of the world's largest networks of independent professional services firms providing Audit, Tax, and Advisory services. With a skilled People & Culture team managing recruitment for an ever-growing workforce, the company needed a hiring process that could keep up with their ambitions — and reflect the professionalism of their brand at every stage.

Why Pinpoint?

Grant Thornton's recruitment process was built on manual workarounds. Candidates were tracked in Excel spreadsheets, interview scheduling meant endless email threads with a panel of busy stakeholders, and any time the team needed to post or update a job ad, they had to go through the marketing department. Candidates were getting inconsistent experiences, and the People & Culture team was spending far more time on admin than they should have been. Pinpoint offered a modern, intuitive platform that could consolidate the entire hiring cycle, take advertising in-house, and make every touchpoint with a candidate consistent and on-brand.

Pinpoint is so quick and user-friendly. We have saved so much time on admin since we started using it. I don't think I could ever go back to our old way of recruiting!

Katie De Carteret

People & Culture Senior Administrator, Grant Thornton

Use Case

Cutting interview scheduling admin

The challenge

With many roles attracting a high volume of candidates and a busy interview panel to coordinate, scheduling interviews was one of the team's biggest time drains. Every scheduling exchange happened over email, with the team manually trying to match candidate availability against panel calendars. It was time-consuming, error-prone, and ate into hours the team could've been spending elsewhere.

The solution

Pinpoint's automated interview scheduling tool changed the process entirely. The interview panel books out their availability in their calendar, and candidates receive an email letting them choose a time that works for them. No back-and-forth, no chasing, no manual coordination.

Zero

manual email coordination

More time

for higher-value work

Faster,

more professional candidate scheduling

Pinpoint has helped us communicate our employer brand to candidates throughout the entire recruitment process.

Mel Sunley

Head of People & Culture, Grant Thornton

Use Case

Taking control of recruitment advertising

The challenge

Grant Thornton was running recruitment advertising across social channels, but the entire process sat with the marketing function. Every time the People & Culture team needed to create, edit, or post an ad, they had to go through a separate department — adding delays and creating unnecessary back-and-forth. Results were hard to track, and proving the ROI of recruitment advertising was practically impossible.

The solution

Once Pinpoint was in place, the People & Culture team took full end-to-end control of their recruitment advertising. They can now edit template ads themselves and automatically post to social networks directly from within Pinpoint. Campaign performance is trackable, making it straightforward to demonstrate what's working. The only input they need from marketing is an image.

Independent

recruitment advertising

Self-managed

ads on social networks

Trackable

campaigns with clear ROI

Use Case

Streamlining the hiring team's workflow

The challenge

Candidate tracking lived in Excel spreadsheets, which meant manually updating each record as candidates moved through the process. Hiring managers had no real-time visibility into their vacancies, the team was drowning in emails trying to keep everyone updated, and keeping candidate communications consistently on-brand was near impossible.

The solution

Pinpoint gives every hiring manager their own login with a live view of where each candidate sits in the process, along with notes, scorecard reports, and all communications in one place. The People & Culture team can keep candidates updated through automated, on-brand touchpoints at every stage — without composing individual emails. Pinpoint's reporting feature translates complex data into simple infographics, covering everything from time to hire to diversity and equality metrics.